Privacy Policy

This Privacy Policy outlines how Elementa Markets Pty Ltd ACN 684 498 002 ("Company", "we", "us", "our") collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy. We are committed to managing personal information in an open and transparent way.

This Privacy Policy outlines how Elementa Markets Pty Ltd ACN 684 498 002 ("Company", "we", "us", "our") collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy. We are committed to managing personal information in an open and transparent way.

We may collect the following types of personal information:

• Full name, email address, phone number, and company details
• IP address, browser type, and device information
• Usage data, including pages visited and time spent
• Any other information voluntarily provided via forms or communications

We collect personal information through:

• Website forms and account registration
• Email communications and customer support
• Cookies and tracking technologies
• Third-party integrations (e.g., analytics, CRM platforms)
• Direct interactions and business engagements

Where practicable, individuals may interact with us anonymously or using a pseudonym.

We collect personal information for the following purposes:

• To provide and manage services, including but not limited to trading, market access and contracting services
• To verify identity and comply with regulatory obligations
• To improve website functionality and user experience
• To send updates, alerts, and promotional communications (with consent)
• To respond to inquiries and support requests
• To meet legal and compliance obligations

We may disclose personal information to:

• Regulatory bodies such as the Australian Energy Regulator (AER) or Australian Competition and Consumer Commission (ACCC)
• Third-party service providers (e.g., IT, analytics, payment processors)
• Legal or financial advisors
• Overseas recipients, where necessary, with appropriate safeguards

We will not sell or rent your personal information to third parties.

We store personal information securely using encrypted databases and access controls. We take reasonable steps to protect data from misuse, interference, loss, unauthorised access, modification, or disclosure.

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information

To make a request, contact us at info@elementamarkets.com.au.

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyse traffic and usage patterns
• Support targeted advertising (if applicable)

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block all cookies
• Receive alerts before cookies are stored

Please note that disabling cookies may affect the functionality of the Site.

For more information on managing cookies, visit www.allaboutcookies.org.

Social media widgets may be used to enable engagement with content on platforms like Facebook, YouTube, Twitter, and LinkedIn. Please refer to the privacy policies of those platforms for more information.

By using our website, you consent to the collection and use of your personal information as described. You may opt out of marketing communications at any time by clicking "unsubscribe" or contacting us directly.

If we transfer personal information outside Australia, we will ensure it is protected in accordance with Australian privacy laws and, where practical, identify the countries involved.

If you believe your privacy has been breached, please contact us at info@elementamarkets.com.au. We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

For any questions or concerns about this Privacy Policy, please contact the Company at info@elementamarkets.com.au.

Where practicable, individuals may interact with us anonymously or using a pseudonym.